Refund & Cancellation Policy

This policy applies to eligible orders and payments made directly through the Wah! Foods-owned platform. If a payment is deducted but the order is not confirmed, banking systems may still be processing the transaction. We will reconcile the payment status and initiate a refund where the order has failed. Orders paid through Swiggy, Zomato, or another marketplace must be resolved through that partner under its refund policy.

Once a direct order is confirmed and food preparation has started, it cannot normally be cancelled because ingredients, kitchen capacity, and delivery resources are committed immediately. Please review items, quantities, outlet, delivery address, and payment details before placing an order. Exceptions may be considered for duplicate payments, unavailable items, operational failures, or other extraordinary circumstances. Each exception is assessed individually and is not guaranteed.

A bank or payment gateway may sometimes take additional time to confirm a transaction. If payment confirmation reaches our platform while the order can still be fulfilled, the order may be processed. If the order has failed or cannot be fulfilled, a refund will be initiated to the original payment source. After initiation, refunds usually take 5-7 working days, excluding bank and public holidays. The final credit timeline is controlled by the customer's bank, card network, UPI provider, wallet, or payment gateway.

For a direct-platform payment or refund query, contact Contact@wahfoods.com or +91 62917 92092 with the order reference, registered phone number, payment date, and transaction reference. Never share your card PIN, UPI PIN, OTP, password, or full card credentials with Wah! Foods staff or support channels.