Shipping Policy

This policy applies to eligible orders placed directly through the Wah! Foods-owned platform and fulfilled by a Wah! Foods outlet or an authorised delivery partner. Orders placed through Swiggy, Zomato, or another marketplace are governed by that partner's delivery terms. Product eligibility, serviceability, and fulfilment options are shown before a direct order is confirmed.

This policy applies to products eligible for physical delivery. Product eligibility and any restrictions will be communicated during the ordering process.

Direct delivery is available only from participating Wah! Foods outlets and within the serviceable area shown on our platform. Store availability, delivery radius, and eligible products may vary by location.

Delivery generally takes about 35-45 minutes after a food order is confirmed. Estimates and actual delivery times may vary because of demand, distance, traffic, weather, partner availability, or other unforeseen circumstances. Tracking information may be available after an order is picked up by the delivery partner.

Delivery charges, applicable taxes, and partner fees will be calculated and displayed before checkout. Fees charged by a delivery partner are governed by that partner's ordering platform.

Wah! Foods may use its own fulfilment resources or authorised third-party delivery partners. When a partner handles delivery, operational tracking and delivery timing may depend on that partner. Orders initiated on an external marketplace remain subject to that marketplace's policies.

An order is confirmed only after successful payment and submission of relevant delivery details. A confirmation message will be sent after successful ordering. Customers should provide an accurate, current address and nearby landmark. Incorrect or incomplete address information may delay delivery or result in cancellation.

If an item is delivered damaged or materially incorrect, contact support promptly. Eligibility, evidence requirements, fees, replacement, or refund handling will follow the applicable refund policy and the terms communicated for the order.

For delivery-related questions, contact Wah! Foods support using the contact details shown on this website or the support options provided with your order.

This policy may change as our services and delivery coverage evolve. The latest version will be made available on this website.